Our customer service is available Monday to Friday from 8:00 am to 5:00 pm CEST (3:00 pm to 12:00 pm CEST). We aim to respond within 24 hours on weekdays and within 48 hours on weekends. Due to the shortage of staffs, we may kindly ask you to wait. Thank you for your patient. 

Filing a complaint

When contacting us about a damaged product, please be sure to attach a photo of the damaged area so that we can respond promptly. Please contact us using the inquiry form below. Please also see our frequently asked questions.