Terms of service

1. First of all.

Our goal is to provide a service that satisfies our customers. This website is Swedish compliant with respect to disclaimers and terms of use. The terms of use that follow are summarized in Japanese for Japanese users. Items that differ in each country, such as currency, have been converted and changed for Japan.

If you have any comments or questions regarding the Terms of Use, please contact us at:

Email: contact@circuliv.com

1.1

These Terms of Use (hereinafter referred to as the "Terms of Use") apply to your purchases and use of the website (hereinafter referred to as the "Site") www.circuliv.jp and constitutes an agreement between you and the customer (hereinafter referred to as "you") and Coco Digital Consulting AB, company registration number: 559378-8184 Thorildsvägen 8, 11243, Stockholm, Sweden (hereinafter referred to as "we") YOUR PURCHASE FROM THIS SITE OR YOUR USE OF THIS SITE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. Please use it.

If you agree to these Terms of Use, please click the "I Agree" checkbox below your payment information in the checkout process. Please note that if you refuse to accept these Terms of Use, you will not be able to order products from the Site. Our company information, etc. is described on this website. For inquiries related to orders, please contact us from the "Contact Us" page of this site.

1.2

You must be 18 years of age or older to place an order through this Site. In accordance with Swedish law, we do not accept credit purchases from persons under the age of 18. We reserve the right to refuse or modify your order (e.g. if you have provided inaccurate personal data and/or if there is any record or indication of non-payment of debts).

1.3

We are not responsible for products sold out or for images or typographical errors on this site. Errors in product descriptions or other technical specifications, inaccurate prices and price adjustments (e.g. price changes from suppliers, currency changes), or incorrect information regarding product availability. You can correct any errors and change or update all relevant information at any time. If a product you have ordered is listed with an incorrect price, we will notify you immediately and wait for your approval of the changed price before we continue the order process. All images on our Site are to be considered sample illustrations only. Such illustrations may differ from the actual product. We do not guarantee appearance, function, or place of manufacture. In addition, we are not responsible for any information provided by third parties on this site.

1.4

This site and all of its content are owned by us or our "licensors". All information is protected by intellectual property and marketing laws. This is a trademark, product name, company name, design, illustration, icon, photograph, image, video, graphic, message, file, document, layout, merchandise, product, service, written, without our prior written consent. , and means that you may not copy or use any other content or information on any materials.

 

2. Contracts and Orders

2.1

In order to place an order using this Site, you must agree to these Terms of Use. By accepting these Terms of Use, you undertake to fully comply with all of these Terms of Use, acknowledge that you have read all information regarding Personal Data and Cookies, and use in accordance with our Privacy Policy I agree with you.

2.2

A purchase contract is concluded when we confirm your order. This will be done when you receive an order confirmation from us by email. After purchase, we recommend that you always save your order confirmation in case you need to contact our customer service regarding your order. You have the right to cancel your order up until the time the order has been confirmed by us. If an order is canceled, we will refund all payments made by you or your credit card company as payment for the order.

2.3

Circuliv is a B2C company and we sell to individuals when purchasing from our web store. Poster Store can provide payment receipts with all purchased items including VAT and customer information noted at checkout.

 

3. Customer information, etc.

3.1

When you place an order, you will be asked to provide personal information for the purposes of identifying you, such as your name, email address, billing address, shipping address, credit card or other payment information. You confirm that all information provided by you, including but not limited to items specified, is complete and accurate, and you are responsible for any errors in this information provided. Information about our processing of personal data can be found in our Personal Data Protection Act (Privacy Policy).

 

4. Fees, Prices and Payments

4.1

The prices stated on the Site always apply to orders placed on the Site. All prices are in JPY and do not include payment and shipping charges. These are required separately. Non-EU countries do not include VAT (Value Added Tax). For more information on customs duties, please check with your country's customs office.

4.2

You may pay for your purchases using the methods specified on the Site. We reserve the right to charge you in connection with your order. We also reserve the right not to require you to provide all payment methods or to change payment methods if your chosen payment method does not work. This applies at the time of fulfillment of the order for any reason whatsoever. Information about the payment methods available can be found on the Site.

 

5. Special offer

5.1

We reserve the right to offer or change special offers on the Site at any time that are more favorable than those stated in these Terms and Conditions, such as special offers regarding payments, refunds and extended returns. . Such terms and conditions apply only during the Special Offer period and to the products offered by us in connection therewith. We reserve the right to withdraw such special offers at any time. These Terms of Use shall always apply, even upon termination or withdrawal of such special offers. Certain product offers on the Site are valid for a limited period of time only until the product is sold out.

 

6. Shipping and Delivery

6.1

In-stock items will normally be delivered within the business days indicated on the Site. Unless otherwise agreed (e.g. in connection with the reservation of out-of-stock items), delivery will take place within thirty (30) working days after our confirmation of the order in writing in the form of an order confirmation email. More information about the delivery of goods by us and the terms of delivery can be found here. If you do not receive your order within the stated delivery period, please check that the information you have provided is correct. If you have provided correct information, please contact customer service within 30 business days of placing your order.

6.2

Estimated delivery dates are indicated on your order confirmation and on the "Shipping Information" page of the Site. Unless otherwise agreed, you have the right to cancel your purchase if for any reason delivery is delayed by more than 30 working days and it is not your fault.

6.3

If the Customer is required to pick up the package at a specific delivery location, the Customer shall do so within the deadlines indicated in the notification. Packages should normally be picked up personally with a valid ID and order number. You will receive a delivery notification indicating when and where your package will be picked up or picked up. Notice may be sent by the shipping company by email, regular mail, and, if the customer provides a mobile phone number, by phone or text. If the package is not removed, we may charge the customer a fee of ¥3,700.

 

7.Rights Regarding Returns and Cancellations

7.1

When purchasing products on this site, you have a 14-day return/cancellation period. This complies with applicable consumer protection laws. This means that you have the right to cancel your purchase by notifying us within 14 days of receipt of the ordered product by you or on your behalf (return period).

7.2

By agreeing to these Terms of Use, you acknowledge and agree that the right of return or withdrawal is void for digital content distributed by means other than tangible media.

7.3

If you have ordered a non-returnable product, you will receive clear information about this. If you wish to use your right of return, you may not open the product by removing the packaging or protective seal. Once the customer removes or breaks the protective seal or wrapping paper seal, the right of return/cancellation ceases.

7.4

If you wish to cancel your purchase, you must email us a clear message before the cancellation period expires. This message should be in the manner described below. You will be required to provide your address, name and other relevant information. This includes order references, product names, invoice numbers, etc. As an alternative to the above message, you may use the standard forms of withdrawal rights provided by national consumer policy commissions or other national equivalent authorities.

7.5

If you use your right to cancel your purchase, you will be required to pay the return shipping costs (shipping) and you will also be responsible for the condition of the product after you receive it and during the return delivery. If you use your right to cancel your purchase, you will need to contact us to obtain an address to return the item to. If your cancellation and return is approved, we will provide you with details on how to process your return. You must return the goods to us within 14 days after we have been informed of your intention to use your right of withdrawal. Merchandise returned after the due date will not be accepted for return. This right applies only if the item and its original packaging can be returned in the same condition as when you received it. We reserve the right to charge an additional fee for returns that do not meet this condition. All returns must be submitted to us according to the methods described on the Site and any instructions sent separately. Depending on the delivery area, you may be charged an additional fee when you receive your package.

7.6

If you use your right to cancel your purchase, we will refund the amount you paid for the item (including shipping). If additional shipping costs are incurred due to the customer choosing a delivery other than the standard delivery offered by us, those costs are non-refundable. If only part of the order is returned, shipping charges will not be refunded. This also applies if the value of the goods has decreased relative to the original value of the goods. We may deduct that amount from the amount refunded, such as if such loss of value is due to a customer handling the item more than necessary in determining its function or characteristics.

7.7

We will refund the amount to you without undue delay, but we will process the refund within 14 business days from the date we receive your notice of order cancellation. It may take more than 14 days depending on your bank or credit card company. However, we may delay the refund until we have received the item or you have proven that the item has been returned. This proof can be, for example, proof of delivery. Refunds will be made to your chosen payment method unless there is a dispute about the refund or otherwise otherwise agreed.

 

8. Complaints and Warranties

8.1

Some of our products may be covered by a warranty. Information regarding the warranty period and its special terms of warranty for each product appears on the Website or in these Terms of Use. Product warranties cover manufacturing defects only, and therefore failures resulting from, or subsequent to, alterations in the function or appearance of the product made by individuals, such as rework, upgrades, or other configurations of the product. etc. is not covered. Your order confirmation is your proof of warranty.

8.2

The right to lodge a complaint applies to defective goods in accordance with applicable consumer protection laws. If you wish to assert your right to make a complaint about the goods you have ordered, you should contact us as soon as possible after discovering the defect by contacting us at the contact details provided on the Site.

8.3

We will cover the cost of returns for approved complaints.

8.4

Once a complaint has been filed and the merchandise for which the complaint has been approved, we will refund you in accordance with applicable consumer protection laws. We will endeavor to respond to your complaint within 30 days of receipt, but there may be delays depending on the nature of the goods. We reserve the right to reject complaints if the goods are found to be non-defective in compliance with applicable consumer protection laws. For complaints, we follow guidelines provided by the National Consumer Complaints Board or authorities.

 

9. Link

We may provide links to other websites over which we have no control, and websites over which we have no control may provide links to websites. While we always try to provide links only to websites that apply similar personal data and security provisions in accordance with our Privacy Policy, we do not guarantee that any information or personal data you provide may be shared with other sites. not responsible for protection or confidentiality. You should always exercise caution and read the privacy policy applicable to this site.

 

10. Force Majeure

If circumstances beyond our control prevent, interfere with, or delay performance of the contract, we shall be exempt from liability for damages and other penalties associated therewith. Events that are considered such indemnified events include:

Government intervention, enactment of new law/amendment of law, disappearance of state, war, fire, earthquake, lightning strike, flood, flood, natural disaster, labor dispute, prohibition, act of terrorism, restriction, sabotage ), transportation stoppages (accidents), weather conditions, communication failures, shortages of deliveries from suppliers, criminal activity affecting business activities.

In the event of such circumstances, we will notify you, as appropriate, both when such circumstances begin and when they end. Both you and us have the right to immediately terminate the Purchase Agreement if such circumstances continue for more than two months.

 

11. Changes to These Terms of Use

We reserve the right to change these Terms of Use at any time. Any changes to these Terms of Use will be posted on the Site. Changes will become effective upon your acceptance of these Terms of Use. This will be in connection with any new purchase or during your visit to the Site, or thirty (30) days after we notify you of the change. However, we encourage you to regularly update the Site so that you are aware of any changes to these Terms of Use.

 

12. Possibility of Separation in Law

If any provision of this Agreement is held invalid or unenforceable by a court, authority, or arbitral tribunal of competent jurisdiction, the remainder of that provision, and all other provisions, shall be permitted by law. remain valid and enforceable to the fullest extent. Any provision found to be invalid or unenforceable will be superseded by relevant legal guidance and advice.

 

13. Governing Law and Dispute Resolution

Disputes shall primarily be resolved by agreement after discussion with our customer service. In the event of a problem, we follow the decisions of the Swedish National Consumer Complaints Board or the corresponding national authorities.